Privacy Policy

1. Scope

This Privacy Policy applies to personal information submitted through the Sinoalta website, including information provided in an inquiry, email or other business communication initiated from this website.

2. Information you provide

Depending on how you contact us, you may provide your name, company name, email address, telephone number, country or region, project requirements and other information relevant to an inquiry. Please do not send sensitive personal information unless it is necessary for a specific business purpose.

3. How we use information

We use inquiry information to respond to your request, discuss products or project requirements, prepare relevant business communication, provide requested documents or support, and maintain a record of the communication where reasonably necessary.

4. Sharing and service providers

We do not sell personal information. Information may be shared with relevant Sinoalta personnel or service providers only where needed to respond to an inquiry, support a project, operate the website or comply with a legal obligation. Our live-chat service is provided by Chatway, which may process chat messages, contact details supplied during a chat, IP address, device and usage information on our behalf. Any project-specific sharing with distributors, logistics partners or technical parties will be discussed in the relevant business process.

5. Retention and security

We retain inquiry and business communication records for as long as reasonably needed for the purpose for which they were collected, legitimate business administration or applicable legal requirements. We use reasonable organizational measures to protect information, but no internet transmission or storage system is completely secure.

6. Cookies and similar technologies

The Chatway live-chat widget may use cookies and browser storage to maintain chat sessions, remember preferences and recognize returning chat visitors. It may also process technical and usage information needed to operate and secure the service. Where consent is required, visitors should be given the relevant choice through the chat widget or an applicable consent mechanism. You can avoid this processing by not opening or using the live-chat service and by managing cookies through your browser settings.

7. Your choices and requests

You may request access to, correction of or deletion of personal information held in connection with a website inquiry, subject to applicable law and legitimate record-keeping requirements. To make a request, contact Support@sinoalta.com and include enough information for us to identify the relevant communication.

8. International communications

Sinoalta serves international business inquiries. Information may be handled by personnel or service providers in locations relevant to your inquiry or project. Where required, we will take reasonable steps appropriate to the nature of the transfer.

9. Changes to this policy

We may update this Privacy Policy when website functions, business processes or applicable requirements change. The latest version will be posted on this page.

10. Contact

Questions or requests concerning this Privacy Policy may be sent to Support@sinoalta.com.

Ganzhou Saianda Environmental Technology Co., Ltd. (Sinoalta): Room 201, No. 8-94 Zanxian Road, Zhanggong District, Ganzhou, Jiangxi, China. You may also contact Sales@sinoalta.com for business communications.